Our Return Policy
At Plinko Dream, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a return policy to ensure that you can return items within a specified time frame.
Eligibility for Returns
Items may be returned within 30 days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Certain types of items cannot be returned, such as:
- Gift cards
- Downloadable software products
- Items that are damaged or have missing parts
How to Return an Item
If you would like to return an item, please follow these steps:
- Contact our customer support team at [email protected] with your order number and the reason for your return.
- Our support team will guide you through the return process.
- Once your return is accepted, send the item back to us at the provided address. You are responsible for the return shipping costs.
Refunds
After we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, we will initiate a refund to your original method of payment within a specified time frame.
Exchanges
If you wish to exchange an item for a different product, please contact us. We will help facilitate the exchange process.
Contact Us
If you have any questions about our Return Policy, please reach out to us at [email protected].